Terms & Conditions

Introduction

Welcome to Q by Zayah! By accessing or using our website or mobile site (“Site”) to browse or make purchases (“Services”), you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy. Please read them carefully.

 

  1. Eligibility

You must be [18+] years of age or have legal guardian consent to use this Site and make purchases.

  1. Acceptance of Terms

By using our Site or purchasing from us, you accept full responsibility for compliance with all laws. If you disagree with any part of these Terms, you must discontinue use immediately.

  1. Account Responsibility

When registering for an account, you agree to provide accurate, current, and complete information. You’re responsible for all activities under your account—keep login credentials confidential and notify us of any unauthorized use.

  1. Products & Descriptions

We strive for accuracy in product listings (images, pricing, descriptions), but errors may occur. In such cases, we may refuse or cancel any order—especially if the issue involves stock unavailability or incorrect details.

  1. Ordering & Payments

  • Payments can be made via credit/debit card, UPI, net banking, or Cash on Delivery (COD).
  • You warrant that you have the legal right to use any payment method you choose.
  • Payment confirmation earns us the right to process your order. We reserve the right to decline or cancel orders for suspected fraud or legal conflicts.

  1. Pricing & Availability

Prices and availability may change without notice. We are not liable for errors, promotions, or changes after order placement. You’ll be notified if we cannot fulfill your order.

  1. Intellectual Property

All site content (text, images, logos, designs, trademarks) is our property or used under license. You may view or download content for personal, non-commercial use only. Reproduction or distribution beyond this requires our written permission.

  1. User-Generated Content

Any feedback, comments, images, or information (“Content”) that you submit becomes our property. You grant Q by Zayah a perpetual, royalty-free, and worldwide license to use, modify, reproduce, and publish that Content.

  1. Prohibited Activities

You agree not to:

  • Use the Site for unlawful or harmful purposes.
  • Introduce malware, viruses, or spam.
  • Scrape or duplicate Site content.
  • Infringe on others’ intellectual property.
  • Interfere with Site functionality.

Violation may result in immediate termination of your account and access.

  1. Third-Party Services

We may integrate third-party services (e.g., payment gateways, shipping). Your use of these services is subject to their own terms and privacy practices. Q by Zayah is not responsible for these providers’ performance.

  1. Disclaimers & Limitation of Liability

  • The Site is provided “as is” and “as available.” We make no guarantees of uninterrupted or error-free service.
  • To the fullest extent permitted by law, Q by Zayah disclaims all warranties, express or implied (including merchantability or fitness for a specific purpose).
  • Q by Zayah’s liability is limited to the value of the purchased product. We are not liable for indirect or consequential damages.

  1. Indemnification

You agree to indemnify and hold Q by Zayah (including affiliates and personnel) harmless from any claims, damages, or expenses (including legal fees) arising out of your breach of these Terms or your use of the Site.

  1. Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will continue to apply in full force.

  1. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of courts in Delhi.

  1. Changes to Terms

We may modify these Terms at any time without prior notice. Changes will be posted here, with the effective date updated. Continued use of the Site constitutes acceptance of these changes.

  1. Contact Us

For questions or clarifications, please contact us:

Email: contactus@orstaging.zayahjewels.com

Phone: 9958285912

Shop: Jhankar Jewellers, Pilibhit Zayah Diamonds office – Delhi